Archive for October, 2007

Myxer Triples Membership to 3 Million in 6 Months

Myxer, which allows users to create, share and download mobile content free of charge, has racked up 3 million users; up from 1 million in April.

Some 7 million pieces of mobile content are downloaded each month.

In addition to allowing users to send files from their computers to mobile phones, Myxer sports 150,000 ringtones, wallpapers and videos — some of which is branded content.
The ad-supported site sends files to users’ phones via SMS. It also boasts the “world’s largest collection of indie music ringtones.”
The site also functions as a mobile content marketplace. Though most content is free, there are also pay-for premium downloads, and people who create mobile content, like ringtones and wallpapers, can sell it on Myxer.

Carrier decks have long sold mobile content at extravagant prices to its customers. Even iTunes is in on the game, selling ringtones for $2 each — double the price of buying a song on the site!

Security Logo in Email Lifts Average Order Value 28.3%


SUMMARY: MarketingSherpa Case Studies and research data have shown that adding a security logo to your Web site can lift sales. But don’t stop there.

An electronics publishing firm A/B tested a security logo in their email program and increased average order value 28.3%. Includes the best place in the email to put the logo and tips on scheduling emails.

CHALLENGE
Jay Greenberg, Ecommerce Manager, Franklin Electronic Publishers Inc., wasn’t looking for an anti-hacker logo or feature to add to their email when a security company started contacting him. “It sounded silly that if you put up a logo in your email, you’d have better results.”

Greenberg and his team simply doubted that a logo would have an effect because the idea of pulling out a credit card isn’t a part of a recipient’s thinking process. Yet, they knew that anything plausible is worth testing when it comes to increasing conversions.

CAMPAIGN
First, the team ran two A/B tests on their Web site and were surprised to see a 10.25% increase in conversions. With those results in hand, Greenberg decided to test the logo in 10 emails over seven months to see if it would make a difference.

They wanted answers to two basic questions:
o Would it increase conversions?
o Would it increase average order value?

-> Step #1. A/B test the list

Greenberg decided that adding the logo wouldn’t hurt emails, so he chose to use a large test sample and split the house file 50/50. During all 10 emails, the same consumers received either an email with a logo or no logo (the control). The buckets were never switched or mixed.

To keep each segment separate throughout the long testing process — when new list members signed up, the odd numbers received the email with the logo; the even numbers received the one without it.

-> Step #2. Integrate the logo into email

They kept intact the email’s standard design of six featured products when a 65-by-37-pixel version of the logo was added. But Greenberg also wanted to see if placement of the logo on the page affected performance, so they tested it in two spots:

- Just below the featured products and toward the bottom of the fold. With the emblem, they used the copy: “Shop online securely from the convenience of your home. Save time and money by visiting us on the web at Franklin.com each week.”

- In the top right-hand corner, next to the navigation links. No copy was used here.

Of the 10 emails, five went with the logo at the top of the email, five at the bottom.

-> Step #3. Time the emails accordingly

For seven months every two to three weeks, they used their emails for new products and special offers for the tests. “We didn’t want to send emails in the test that were out of the normal cadence of our messaging,” Greenberg says.

Because the logo was already on their Web site — from the homepage to the shopping cart, the idea of security was accented at multiple touchpoints for the recipients.

RESULTS
Security is still a key concern for online consumers. The test group had a 28.28% greater average order value than the control group, and the conversion rate for the test group was 8.06% better than the control.

“Even after the Web site tests and then the early email returns, I didn’t believe it and thought it was rather ridiculous,” Greenberg says. “After more of the tests came in, I was not sure how to explain it — other than it was working. All in all, I think people’s level of concern is alleviated by the emblem.”

Placing the logo at the top of the email without copy also won out easily. It became the permanent position. “It proves there’s no sense in putting a ‘comfort logo’ at the bottom where people have to scroll to see it. And if they are seeing the email in a preview pane, they may never get that far.”

Other results:
The more-granular stats were up moderately.
- The test clickthrough rate was 2.12% higher.
- The total number of clicks throughout the entire newsletter was 1.23% higher.

Recommending that his ecommerce friends test a security logo in emails is now a no-brainer for Greenberg. “I have no idea why everyone isn’t using them. I think people are afraid of what the logo will do to their designs, but they should not be.”

E-Mail Open Rates Hinge on ‘Subject’ Line

OCTOBER 31, 2007


Turning off Caps Lock doesn’t hurt either.

Personalized e-mails boost open rates, according to a MailerMailer study. The e-mail service provider found that personalized “subject” lines in particular increased the number of times recipients opened their mailings.

The “subject” line is so important that, even when marketers have recipients’ permission, the wrong line can still mean trouble.

“The e-mail’s ‘from’ and ‘subject’ lines become key elements that help recipients quickly decide whether the e-mail is spam,” said David Hallerman, senior analyst at eMarketer.

E-Mail Marketing Open and Click Rates* Worldwide, by Level of Personalization, First half 2007

“Yet legitimate marketers confuse such seemingly simple issues by sending messages from different groups within their companies,” Mr. Hallerman said, “and hence with various ‘from’ lines.

“Or they use ‘subject’ lines that they hope will entice the recipient but are often not clear enough,” he said.

A December 2006 study by the E-Mail Sender and Provider Coalition and Ipsos confirmed how crucial “from” and “subject” lines are. About seven in 10 US Internet users said they judged these lines when deciding whether to report an e-mail as spam.

Select Criteria Used by US Internet Users to Decide Whether to Click on an E-Mail

The MailerMailer study also found that open rates have continued to decline, as they have since 2004, as more people started using e-mail programs that disable the “automatic image downloading” setting.

To track open rates, HTML e-mails contain an invisible image measuring 1×1 pixel. When a recipient enables images to display, the sending servers can track when the image was displayed and by whom.

E-Mail Marketing Unique Open Rates Worldwide, First half 2006, Second half 2006 & First half 2007

Even though open rates have gone down, click rates remain steady, suggesting that people are still reading their e-mail despite the lower-reported open rates.

Mobile Viewers Spreading Video

OCTOBER 29, 2007

Ads may be growing common on YouTube, but there’s no mobile equivalent.

Eight million US mobile users watched video on their handsets in August 2007, according to M:Metrics.

Nearly seven million of them watched viral videos, representing a 36% increase since January.

Programmed mobile video, delivered on-deck by carrier networks, drew 2.7 million viewers.

Music videos, movie trailers, weather and sports were the most popular types of on-demand mobile TV content.

Nearly one in ten 18-to-24-year-olds watched mobile video, making them more than two and a half times more likely to view it than other groups.

“Clearly, there is the foundation of a market for premium paid video content, which underlies the potentially much more substantial opportunity for free ad-supported material,” said Seamus McAteer, M:Metrics, in a statement.

Mr. McAteer’s use of the words “foundation,” “potential,” and “opportunity” are key. Ad-supported mobile video growth is an enticing proposition, but the full picture is still unclear, according to John du Pre Gauntt, senior analyst at eMarketer.

“It is still too early to predict accurately the portion of the total mobile video and/or mobile TV market that will be ad-supported or subsidized by marketers,” Mr. Gauntt said.

“As well as the scarcity of marketing-relevant customer analytics, there are also some marketing-related technology hurdles yet to be overcome,” he said. “For example, although potential solutions are in the works right now, there is currently no workable solution for dynamic ad insertion into mobile TV/video content.”

ill Google, Yahoo! or AOL win the mobile battle?


Find out how these traditional web players are shaping their strategies for the wireless space.
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We’ve all heard the projections: mobile is going to be big. Really, really big.

With an estimated 240 million wireless subscribers in the U.S., mobile is already a $350 billion sector. Of those millions of subscribers, 70 percent now send or receive text messages, 32 million use their phones to go online and 41 percent use their wireless devices to send photos, according to numbers from Nielsen Mobile (formerly Telephia).

And the mobile ad market? eMarketer predicts it will skyrocket by 2011 — up to $3.6 billion from $123.8 million in 2006.

If their actions are any indication, the leaders in the internet space seem to agree. The major names in the web have been pouncing on mobile startups and forming massive partnership with wireless carriers across the globe. But to make eMarketer’s predictions a reality, there’s a whole lot of innovating and upgrading that needs to take place over the next four years.

In Europe, for example, where new mobile technologies are adapted more quickly, only 23 percent of wireless consumers have adopted third-generation wireless devices. So-called 3G phones incorporate more advanced and faster technologies that are able to deliver content, and thus ads, more rapidly and effectively. In the U.S., however, the number of consumers with 3G phones is significantly lower.

The lingering question for interactive marketers with an interest in the wireless space seems to be: where to start?

One way to begin is to take a closer look at the mobile models being adopted by the traditional web players in the wireless space. Let’s take a look at how Google, Yahoo! and AOL are shaping their mobile plays.

Author notes: Leah Messinger is a freelance writer. Read full bio.

As is its custom, Google has for several years been quietly — some might even say secretively — building up the infrastructure to support its apparently vast mobile plans. Since the start of the millennium, Google has been purchasing dark fiber (also known as unlit optical fiber), laid in preparation for the internet boom but as-of-yet unused by the telcos. Earlier this year, iMedia wrote about the potential for Google to light its dark fiber and lower transmission costs, especially to Asia.

In addition to dark fiber, Google announced in July that it intends to bid in a January 2008 auction for licenses for the 700 MHz electromagnetic spectrum controlled by the Federal Communications Commission. Broadcasters now use that spectrum for television, but it’s likely Google will want to use it for broadband communications to establish an open wireless broadband network. The Mountain View, Calif.-based search giant may also bid on the 900 and 1800 MHz spectrum in the U.K.

In case you were thinking Google may have started to relax a bit after a busy summer, well, September was another busy month for the company. That’s when Google announced it had extended its AdSense contextual text and image advertising program to mobile. The mobile version of AdSense is designed for users who have optimized versions of their websites for easy navigation on wireless devices. (That’s only 8 percent of the websites for the top 1,000 U.S. brands, according to an eMarketer study.) Mobile AdSense is now available in the U.S., England, Italy, France, Germany, Spain, Ireland, Russia, Netherlands, Australia, India, China and Japan.

Later in September, Google revealed it had acquired Boston-based startup Zingku. Still in private beta, Zingku lets users share content among themselves and between the desktop and mobile devices. The company also has a program for merchants interested in distributing mobile-specific flyers to announce new products or upcoming events.

And just last month, in a display of appreciation for consonance following the Zingku purchase, Google announced the acquisition of Jaiku, a Finnish Twitter wannabe. Jaiku is a free service that lets users follow their friends’ activities in real time.

There’s also the Gphone, long-rumored to emerge as an iPhone competitor. Recent reports from PC World and The New York Times, however, suggest that the Gphone won’t be an actual device but rather an open source mobile operating system set to challenge Microsoft’s dominance in the mobile space with its Windows Mobile operating system. If the new crop of rumors proves correct, Google might just shake up the entire mobile market by softening the longstanding grip on the industry by the wireless carriers.

As has become custom, it seems that with both its infrastructural developments and its incremental software acquisitions, Google has positioned itself for mobile dominance.

Tired of playing second search engine to Google, Yahoo recently announced its own big mobile play. In early October, the San Francisco-based web giant announced a partnership with Spanish telecom Telefonica to make Yahoo’s mobile oneSearch the primary search service for Telefonica customers in 15 countries in Europe and Latin America. The agreement sets up Yahoo to reach a potential 100 million consumers via Yahoo mail and Flickr, in addition to oneSearch.

Yahoo also reached a similar arrangement with six wireless providers in Asia earlier this year to provide oneSearch services in the Pacific Rim.

OneSearch is Yahoo’s main mobile search tool, providing location-based results for services plus news and financial information. In early September, Yahoo partnered its oneSearch tool with ELLE to offer search and marketing services related to New York Fashion Week. The partnership will also extend to subsequent fashion weeks in Italy and France.

Earlier this year, Yahoo also launched services for mobile publishers in 19 countries in Latin America, North America, Europe, Asia and the U.K. Its Mobile Ad Ne
twork, launched with MobiTV, Opera and go2, allows publishers to choose a variety of ad formats, including display, sponsored links, video or in-game.

There’s no chatter yet as to whether Yahoo holds the same aspirations as Google to acquire hardware or build powerful software with the potential to re-write the wireless industry’s old, reliable script, but the company is certainly making serious moves in the mobile realm.

With its 2000 launch of AIM for mobile, AOL was one of the earliest portal companies to enter the wireless space.

For the next few years, however, the company seemed to go a bit off track as it pursued the B2B mobile market. That’s when, in the early 2000s, AOL acquired mobile software company Tegic Communications and mobile operating system company Wildseed. After a strategic review earlier this year, Time Warner-owned AOL decided to sell off those companies and refocus its gaze on the consumer market.

Since then, AOL has made its Cityguide, Moviefone, Mapquest, AOL Mail and search products available via mobile. In a nutshell, the company’s mobile strategy consists of making its popular desktop features available and user friendly for mobile consumers, says AOL Mobile spokesperson Scott Falconer.

Falconer says AOL has established relationships with all of the major U.S. wireless carriers, as well as several international telcos, and is working with device manufacturers to provide consumer phones with pre-loaded AOL tools. These latter partnerships may prove especially valuable as AOL makes more of a media play in mobile as it develops its Winamp music and BlueString photo products for wireless use.

AOL’s most important move in the mobile space to date may be its acquisition of Third Screen Media, a software and services company that enables mobile advertising and will provide an additional — and likely significant — revenue stream for the company.

Despite Google, Yahoo and AOL’s headlong rush into the mobile market, many interactive marketers have been slow to follow. eMarketer reports that as of last December, only 13 percent of interactive marketers made use of text messaging and only 11 percent advertised via WAP sites.

This disparity in mobile investments between the web leaders and advertisers highlights the discomfort of many interactive marketers to try out this relatively new space.

Of course, there is danger in entering a new market unprepared — a lack of familiarity with various mobile technologies and platforms can feel overwhelming for marketers who might otherwise be game to try new approaches. But jumping into the market too late holds its own risks.

The fact remains that key demographic groups are moving heavily into mobile and cutting down on their desktop web time. For marketers, that means it’s time to move with them.

One relatively painless point of entry for marketers is to make sure each client develops a mobile-compatible version of its traditional website, and when the client is ready to embark on a mobile campaign, the supporting infrastructure will already be in place.

Only then should you decide where you want to target your mobile marketing efforts. With its online track record and seemingly holistic approach to the mobile space, Google seems a logical choice. Its standard AdSense platform has more than proven itself online, so taking up the company’s mobile offerings seems to offer maximum gain with minimum risk.

But that doesn’t mean it’s time to overlook Yahoo and AOL. Though AOL’s mobile play seems almost haphazard, along the lines of an afterthought even, numbers from Hitwise suggest AOL is having some of the market’s most significant mobile success. Hitwise reports that AOL’s mobile web traffic is currently higher than Google’s and double that of MSN Mobile.

In other words, at least for now, AOL’s mobile tools are drawing more users for longer periods of time than Google.

The new question for interactive marketers then is: for how long?

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